Eventbrite Sync setup | support.chabadsuite.com

You can sync participant information from Eventbrite into your CRM. Use the steps below to set it up.

Notes:

It's a one-way sync from Eventbrite to the CRM
For every event, you need to manually create the event in the CRM plus any participant roles.
You will only be able to sync participants that sign up after you do the setup, past participants will not be synced

Setup in Eventbrite:

Setup in the CRM:

For Every Event:

Create the Event in the CRM
Navigate to Administer > Civi Event > Eventbrite Integration > Events
- Click on "Add Event" and map Eventbrite event with CRM event
- Select "Ticket Types" by the event and map Eventbrite ticket types to CiviCRM participant types
- When they come in, you can map any Eventbrite questions to a CiviCRM custom fields on the contact or the participant

Once that's set up, the extension will sync all tickets from Eventbrite into the CRM:

Creating contacts as needed (using the default dedupe rule for dedupe matching)
Creating contributions for ticket payments
Creating a participant record for each ticket.
- Multi-ticket orders in EB will appear the same way the CRM would record a multi-participant registration (i.e., the payment is associated with the primary participant, as is each additional participant).

When using eventbrite, be mindful of the following:

Unsupervised duplicates. The way Eventbrite connects a user with a registration is primarily by email. It can happen that a spouse uses the other spouses' email, which can create confusion of contacts.
Multiple participants Registration. If a person is also registered separately, or if any changes need to be made to one person within the reservation, there can be random issues that will affect everyone else.
Cancelations: If a person cancels, or if you need to separate a contact from one registration due to errors, the change may trigger an auto email from the CRM letting the contact know that their registration is canceled.